On today’s Troubleshooters, a homeowner has a complaint against a business.
The homeowner admits he still owes the business money, but he tells the Troubleshooters, he’s not paying them unless they make the changes he’s asking for.
We went to John Salgado’s house on the city’s west side.
He says he’s got a problem.
In a nutshell, he doesn’t like the way the screens were installed around his backyard patio.
They’re too long and loose.
The work was done, in December, by Paradise Screens, for a little more than $2000.00, according to Salgado.
“They were supposed to trim them. They were supposed to trim them. Why ? This is too bulky and too big, and too much width to these little apparatuses on the end. The mechanism,” he pointed out.
“now you’re saying they were supposed to do all this stuff. Is it on paper ? The Troubleshooters asked. “Well, no. The main honcho came by. The owner. And we talked to him, my wife and I are the witnesses. ok.”
“This mechanism here is not gonna hold all this weight,” he added.
“They were supposed to measure from here to here so there could be no slack.”
The Troubleshooters went to the business, on Monday, to get their side of this story.
No one answered the door.
We called them before noon today.
So far no one has returned our call.
Salgado says he called us because the business wasn’t calling him back.
“Well you got 1, 2, 3, 4, 5, 6, 7. Last time I called was 4-26-19.”
Salgado acknowledges he still owes Paradise Sunscreens about $500.00.
“And you just said you’re not gonna pay that until ? They do it right or take the stuff back and I want a refund.”
Guess what ?
Salgado found out today he’d been calling the wrong number to contact Paradise Sunscreens.
The business owner did call me back.
He also called Mr. Salgado.
And they’ll meet at Salgado’s house, Saturday, to get ‘er done !
Of course, we’ll have an update for you Monday.